Terms and Conditions


These Terms and Conditions shall apply to the provision of driving tuition by driving instructors working with The L Factory.

“DVSA” means the Driver Vehicle Standards Agency
“Instructor” means the driving instructor(s) assigned to the Pupil
“Pupil” means the recipient of driving instruction
“School” means The L Factory.1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

  1. Definitions and Interpretation
    1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meaning
  2. Driving Instructors
    2.1 The Instructor is a self-employed and is not employed by the School. As such, the School is not a party to any contract between the Instructor and the Pupil.
    2.2 The Instructor is registered with the DVSA and is licenced to provide driving instruction.
  3. Driving Lessons
    3.1 Driving lessons should be booked between the Pupil and the Instructor. It shall be the responsibility of the Pupil and the Instructor to agree upon all matters relating to the lesson.
    3.2 If the Pupil wishes to cancel a lesson, he/she must provide at least 48 hours notice to the Instructor. Failure to provide at least the minimum notice will result in the Pupil being charged for the lesson.
    3.3 If the Instructor wishes to cancel a lesson, he/she must provide at least 48 hours notice to the Pupil. Failure to provide at least the minimum notice will result in the Pupil being credited with an additional lesson.
    3.4 In the event that the Instructor cancels a lesson at short notice due to illness on his/her part, the lesson will not be charged for.
    3.5 If the Instructor is late for a lesson by more than 15 minutes, such time shall be added on to the lesson at no charge to the Pupil.
    3.6 The location for lessons shall be agreed at the time of booking.
  4. Fees and Payment
    4.1 The School reserves the right to change fees at any time, however where lessons have been booked and paid for in advance, no additional sums shall be charged.
    4.2 Payment shall be made in advance to the School by credit or debit card, cash or cheque as agreed.
  5. Instructor’s Obligations
    The Instructor shall, at all times:
    5.1 use his/her reasonable endeavours to train the Pupil to a high standard, but shall not be responsible for any errors made by the Pupil;
    5.2 be professional and courteous towards the Pupil and other road users.
    5.3 act in accordance with the DVSA Code of Practice for Approved Driving Instructors.
    5.4 act in accordance with the law.
  6. Pupil’s Obligations
    6.1 The Pupil must hold a valid UK driving licence.
    6.2 If the Pupil has been banned from driving and is training for a retest, the Pupil must be legally entitled to take tuition and must present proof of such entitlement to the Instructor.
    6.3 The Pupil must demonstrate their ability to read a number plate from the distance specified in the Highway Code (20.5 metres).
    6.4 The Pupil must always wear any relevant prescribed glasses or contact lenses.
    6.5 The Pupil must inform the Instructor of any medical conditions or prescribed medication which may affect their ability to drive.
    Vehicles and Insurance
  7. 7.1 All vehicles provided by the School and/or the Instructor are fitted with dual controls, are fully roadworthy, taxed, have a valid MOT (where relevant), and are fully insured for the purposes of driving instruction.
    Driving Tests
  8. 8.1 The Instructor shall discuss driving tests with the Pupil and shall inform the Pupil when he/she feels that the Pupil is ready to take a test.
    8.2 If the Pupil books a test, they must check with the Instructor prior to booking to ensure that the Instructor considers them ready for the test.
    8.3 The Pupil must ensure that the Instructor is aware of all details of their test including, but not limited to, the date and location at least 10 working days prior to the test date.
    8.4 When attending a test, the Pupil must ensure that they take all required documentation with them. Failure to do this may result in the test being cancelled and the test fees being lost.
    8.5 If the Instructor’s vehicle breaks down or is otherwise rendered unavailable or unusable on the date of the test, the Instructor shall use their reasonable endeavours to arrange an alternative vehicle. If this is not possible, the Instructor shall pay for the replacement test.
    8.6 If a test is booked and the Pupil, in the Instructor’s opinion, does not make sufficient progress in their lessons between the date of booking and the test date, the Instructor may refuse the use of their vehicle for the test and will not be responsible for any fees paid by the Pupil for the test which may be lost.
  9. Cancellation and Termination
    9.1 The Instructor may, at their sole discretion, terminate the Pupil’s tuition if the Pupil’s conduct, progress or commitment consistently falls below standards reasonably expected.
  10. General
    10.1 The School may, from time to time, change these Terms and Conditions without notice, however it will inform the Pupil as soon as is reasonably possible of any such changes.
  11. Data Protection
    Neither the School nor the Instructor will share the Pupil’s personal data with any third parties.